What is IT DESK?
IT DESK gives your technical support and end-users instant access to core service desk capabilities directly from their mobile device. Your tech team can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.
Why i need to use IT DESK?
If you face any issue relation IT like PC, internet or other technical issue related IT etc. IT DESK gives your technical support and end-users instant access to core service desk capabilities directly from their mobile device. Your tech team can work on incidents and provide services from anywhere.
How to use IT DESK?
First register and login with IT DESK application. All tickets will show on Home Screen. To create new ticket, click on + button on bottom, select category, add issue description and submit. IT support person will check the issue and resolve it.
How to create new Ticket in IT DESK?
In Home Screen, click on (+) button, select category, add issue description and submit.
How to resolve ticket in IT DESK (for IT support)?
In Home Screen, tap on the ticket then click on center red button to start job. After the completion of job, click the red button and select Ticket resolve method, its done.
How to give feedback after issue resolved?
Click on resolved ticket with green color, select rating and write feedback description and submit.
How to Reset Password in IT DESK?
Go to profile screen, tap on change password, enter current and new password and submit.
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